Customer service needs to be worked. They treat you like your just another appointment and will not try to work with you for rescheduling if it is their fault. Will not be recommending anyone to be going there.
A+ Kind and courteous staff. The office manager Zora was very easy to communicate with regarding insurance questions and scheduling issues. Which added points to her already amazing abilities and personality! The physical therapist Dawn made sure I was well informed throughout my time at PTI. Her experience as a therapist showed in her work and never once did I feel overwhelmed. I was very pleased with my overall experience and would highly recommend their services! The front desk staff is also bi-lingual.
I spoke with Colleen, who was super nice, and she managed to squeeze us in. We needed certain times due to my son's schedule and she did everything she could to accommodate our needs. The physical therapist, Vicky, is awesome. She is so nice and explains everything as she goes along. I was a little worried going there because I didn't know anyone who had been there, but so glad we went. I would recommend this place to others. Clean, professional and really pleasant staff.
Physical Therapy Innovations is a US Health facility based in Sturbridge, Massachusetts. Physical Therapy Innovations is located at 67 Hall Rd, Sturbridge, MA 01566, USA.
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